Student Conversion Advisor
Noida, India
Full Time
Entry Level
Contract type: Full Time - Fixed Term.
Location: Noida.
JOB OVERVIEW
As a Student Conversion Advisor, you will play a key role in delivering exceptional customer service and sales support to international students. Your responsibilities will include advising on pending conditions, securing confirmations, assisting with fee payments, visa requirements, travel preparations, course details, and accommodation options.
To succeed in this role, you’ll need to be approachable, supportive, and professional in all student interactions, ensuring they receive the highest standard of service throughout their journey.
ABOUT THE ROLE
• Support students who have confirmed their place at their study centre choice, including providing advice on all aspects of the next steps to start their course
• Provide information to students on clearing remaining academic or other application criteria, visa application, accommodation options, and destination information
• Present and prepare student arrival workshops and student networking events
• Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student
• Maximising conversion rates from Offer Issued to arrival.
• Provide information to students on clearing remaining academic or other application criteria, visa application, accommodation options, and destination information
• Present and prepare student arrival workshops and student networking events
• Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student
• Maximising conversion rates from Offer Issued to arrival.
ABOUT YOU
• Knowledge of overseas education systems (UK, Ireland & North America)
• Knowledge of the Student Visa Regulations (Tier 4)
• Outstanding Customer-service oriented approach
• Experience in using Salesforce CRM & PureCloud telephony system
• Tertiary educated, preferably with relevant experience
• Excellent attention to detail and communication skills
• Demonstrated fluency in written and spoken English
Calling / Industry experience (preferably more than 2 years)
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
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