Student Experience Officer

Contract type: Part-time (18.75 hours per week) - Permanent

Location: Leeds, Leeds International Study Centre

Salary: £12,531.50 per annum 

The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face.

The post holder will be responsible for the delivery of services and processes enabling the site to function effectively. This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system. The post holder will be required to ensure the accurate recording of data required for student records.

ABOUT THE ROLE

• Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
• provide a help-desk service to students offering general advice, assistance and sign-posting  for example on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints process etc.
• Working as part of a team to deliver student activities and events, organising student representative or ambassador meetings, providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate
• Assist with termly checks of  furniture, clocks , classroom provision for the teaching of its students Be actively involved in student registration at all intake points to ensure student records are updated, relevant documentation uploaded
• Support late arrivals with registration and orientation processes
• To ensure data is uploaded and updated as required within the student information system
• Keep accurate up, to date visa and compliance records, , chase outstanding compliance and other documentation.
• Assist colleagues to contact absent students and inform parents and agents when necessary.
• Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits.
• Update student progression data on student information system.
• Ensure student reports are accurate and timely.
• Assist with the release of assessment screens termly.
• Assist with invigilation of assessments as required.
• Assist with the verification process of assessments.
• Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Participate in any agent visits or marketing of the centre
• Provide resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods 
• To carry out any duties, as reasonably required by the Centre Management team

ABOUT YOU

• Bachelor’s degree (or equivalent experience)
• Supporting students in an educational context 
• Working in a regulated environment 
• Working in customer service

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.