Student Enrolment Advisor-External Consultant
Remote
Full Time
Entry Level
Contract Type: Full time, External Consultant.
Location: South Africa- Remote.
JOB OVERVIEW
The Student Enrolment Advisor (SEA) is the primary owner of the student journey from Lead to Arrival. This role is responsible for driving demand conversion, optimising enrolment outcomes, and scaling revenue growth across African markets while maintaining a high-quality student experience and strong compliance standards.
SEAs operate with end-to-end ownership of their student pipelines and play a critical role in converting demand into confirmed student arrivals.
Scope & Ownership:
• End-to-end ownership of the student journey: Lead → Arrival
ABOUT THE ROLE
Demand Conversion & Sales Execution
- Manage inbound and outbound leads across African markets through the full recruitment funnel
- Deliver needs-based advising, including course and institution matching aligned to local market realities
- Convert enquiries into applications, offers, confirmed acceptances, and arrivals
- Meet or exceed targets across conversion, applications, confirmations, and arrivals
Student Journey Ownership
- Own the student relationship from initial engagement through arrival
- Guide students through application, offer, and confirmation processes with clarity and confidence
- Maintain momentum throughout the journey to minimise attrition, deferrals, and drop-offs
Compliance & Quality
- Ensure accuracy and consistency of information shared with students and partners
- Maintain integrity and completeness of student documentation
- Identify early indicators of complexity, risk, or compliance issues specific to African markets
- Adhere to established playbooks, SLAs, and regulatory guidance
Pipeline & Performance Management
- Maintain accurate, timely, and complete CRM records (e.g. Salesforce)
- Actively manage pipeline health, lead ageing, and prioritisation
- Forecast volumes and outcomes based on market demand and pipeline signals
- Use performance data to improve efficiency and conversion outcomes
Stakeholder Collaboration
- Align closely with Regional Leads on African market priorities and execution cadence
- Collaborate to improve lead quality, market messaging, and conversion effectiveness
- Partner with Admissions and Compliance teams to resolve student issues quickly and effectively
Key Performance Indicators (KPIs)
- Lead → Arrival conversion rate
- Enrollment volume and quality
- Student satisfaction and experience outcomes
ABOUT YOU
Required Experience & Capabilities
- 5+ years demonstrable experience in sales, enrollment, recruitment, or customer conversion roles
- Strong understanding of African student markets, including regional nuances, demand drivers, and decision-making behaviours
- Proven ability to manage high-volume, complex pipelines with multiple stakeholders
- Strong commercial mindset with a clear focus on outcomes and performance
- High attention to detail with strong process discipline
- Confident operating in structured, targets-driven environments
- CRM proficiency (e.g. Salesforce)
Desirable Experience
- Experience working with students, customers, or partners across multiple African countries
- Background in international education, regulated sales, or advisory-led conversion environments
- Familiarity with university admissions processes and student visa considerations
- Experience using performance analytics, reporting, and forecasting to drive results
Behavioural Competencies
- Results-driven with strong ownership and accountability
- Customer-centric with sound commercial judgement
- Comfortable balancing student experience with revenue and conversion targets
- Collaborative, disciplined, and data-oriented
- Resilient and adaptable in fast-moving, performance-led environments
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
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