Lead Qualification Specialist

 Contract Type: Full-time, 1-year contractual role
Location: Noida

As a Lead Qualification Specialist, you will have the opportunity to be part of an exciting team that is focused on recruiting students to our higher education programs in the UK, Europe, Australia, and the USA. You will be the main point of contact for leads that are generated from multiple sources, and you will be expected to sell over the phone, through email, and even occasionally in person. It's important that you always deliver excellent customer service and maintain a friendly attitude. This role is a great way to showcase your communication, sales, and customer service skills.

ABOUT THE ROLE

• Management of leads within agreed SLA times
• Nurture leads to a point that they are ready to be passed to our Sales Advisors for conversion
• Facilitate Student Enrolment Advisors in the management of their sales pipeline with high-level detail and responsibility of student enquiry through to student arrival in study centre
• Education advisory discussions with students, parents and school stakeholders advising on our portfolio of products
• Management of student information and applications through our CRM system SalesForce and managing own emails and telephone calls
• High level of customer service and attention to detail in addressing student and parent questions
• Understanding the scope of the business and industry to identify opportunities for business development and marketing to increase student enrolment

• Experience working in a sales-related role within the education industry (essential)
• Knowledge and understanding of the international student marketplace and education system
• Tertiary education, preferably with overseas education experience (desirable but not essential)
• Demonstrated ability to meet  KPIs (essential)
• CRM knowledge, preferably salesforce.com (Not essential)
• Experience working in a sales/marketing-related role with an understanding of business
• Fluent in English (Essential)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.