Agent Operations Executive

Contract type: Full Time – Permanent.
Location: Singapore.

ABOUT THE ROLE:

The Agent Operations Executive is a pivotal support role, assisting the Team Lead in overseeing daily operations within the Agent/Channel Management unit.  This role is instrumental in optimizing three critical business functions: precision contract governance, equitable remuneration frameworks, and systematic process innovation - all while maintaining rigorous compliance standards.

ABOUT THE ROLE:

Key Responsibilities:

• Contract Management: Maintain and streamline agent agreements, ensuring accuracy and adherence to policies.
• Agent Remuneration: Oversee commission/incentive structures.
• Collaborate with cross-functional teams to enhance operational efficiency and stakeholder satisfaction.

ABOUT YOU:

• Experience with matrix working environment and multiple stakeholder’s management.
• Strong organisational, process and project management skills
• Data driven approach with strong analytical skills
• Excellent English communication skills.
• 1-2 Years B2B Sales or Channel operations experience preferred.
• Experience with Salesforce.com or other Customer Relationship Management (CRM) tools

Attributes:

• Detail-oriented with strong organizational and operational skills.
• Ability to manage multiple tasks while maintaining compliance and service standards.
• Proactive in identifying and implementing process enhancements.

ABOUT US:

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. 

ORGANISATIONAL COMPLIANCE 

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.