Associate Director, UK Products (Western Region)
Mumbai, India
Full Time
Experienced
Contract Type: Full time, Permanent
Location: India.
JOB OVERVIEW
This role will lead a team of Account Manager in the Western Region to manage end-to end agent business relationships, service experience and in-market activities. Key to this role is the achievement and delivery of new student enrolment objectives for the management of the portfolio of Agents across all Products in the designated region while creating a high-value collaboration with the partner network.
ABOUT THE ROLE
- Development & execution of sales account plans
- Pipeline Management – Lead Generation and Conversion
- Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
- Capable of managing a strong partner network, ensuring adherence to SLAs to improve customers' satisfaction • Recruit new agents and onboard them
- Represent Study Group and our brands at exhibition and recruitment events
- Identify partner growth opportunities and risk profile – active management
- Provide high-quality product and process training to agents.
- Monitor competitor activity enabling greater market competitor awareness and analysis
- Align the team with the Company mission, vision, values, and strategy; clearly articulate the Company business goals/plans and initiatives, ensure they are translated into action through performance goals setting, regular cascade/communication and feedback processes.
- Drive a high performance and coaching culture; provide ongoing and appropriate support, coaching, and development to enable their successful achievement of their objectives; energize through positive reinforcement and by acting as a solid role model.
- Promote SG branding and customer value proposition, ensure that the in-market organization represents brand values and is recognized as our Partner’s pathways provider of choice.
- Education industry experience is essential, preferably 3-5 years, and at least 10 years of total work experience. •
- Team management experience is required • Fluent in English and local languages • B2B, Channel Sales or Partner Agent experience
- B2C experience • International education systems • Experience with Salesforce.com or other Customer Relationship Management (CRM) tools.
- Cold calling experience preferred • Strategic account management.
- Consultative selling methodology • Data analysis • Social selling e.g., LinkedIn or on other digital platforms
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
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