Data and Operations Coordinator

Contract type: Full Time (37.5 Hours) - Permanent

Location: Liverpool, Liverpool John Moores University International Study Centre

Salary: £28,000

To be a member of the Centre’s Student Experience Team with responsibility for compliance and general administration.

To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.

The post holder will report to the Deputy Centre Director-Student Experience. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Act as secretary to relevant governance boards as required.
• Ensure Study Group policies and standard operating procedures are followed.
• Support management teams in preparation for quality assurance and enhancement activities.
• Assist with the day-to-day administration, enabling the centre to support the students to achieve progression and maximise their student experience.
• Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Keep accurate records, chase outstanding compliance documentation.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information.
• Ensure Validate is updated as required. Attend monthly visa lead meetings organised by the central team to embed the Study Group Standard Operating Procedures.
• Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation as relevant.
• Be a key point of contact for all students, manage reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition, student ambassador and enrichment activities.
• Liaise with central teams to manage workload in busy periods or during absence.
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
• To foster productive relationships with internal and external stakeholders.  
• Any other duties as required by the Deputy Centre Director - Student Experience or Centre Director.

ABOUT YOU

• Bachelor’s degree (or equivalent experience demonstrating ability to work and think independently).
• Supporting students in an educational context 
• Working to develop, build and maintain the Student Experience 
• Working in a regulated environment 

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.