Associate Director Partnership Account Management

Contract Type: Full-time, permanent 
Location: Brighton (remote) 

As an Associate Director Partnership Account Management, you will be responsible for managing, nurturing and growing relationships with our strategic University partners in the UK and Ireland. Your primary goal will be to ensure that our partners have the necessary support and guidance, underpinned by a KPI driven account plan to effectively achieve our mutual ambitions in the short, medium, and longer term. You will serve as the main point of contact for partners, addressing their needs, resolving issues, and driving mutual growth and success.
If you are a proactive, results-oriented individual with a passion for building partnerships and driving business outcomes, we invite you to apply for this exciting opportunity

ABOUT THE ROLE  

• Develop and maintain strong, long-lasting relationships with key University partners.
• Serve as the primary point of contact for partner inquiries, requests, and escalations.
• Conduct regular check-ins and business reviews with partners to assess performance, identify areas for improvement, and align on strategic objectives.
• Develop and operationalise a key account plan for each of our partners, underpinned by a clearly defined set of relevant KPIs.
• Nurture the account to ensure contractual obligations are met, risk of churn remains low, and opportunity to renew remains high.
• Identify ways in which to grow the account via a range of upsell and cross-sell opportunities.
• Build and maintain partner accounts, including new opportunities for growth on the CRM, ensuring that the system is regularly updated.
• Maintain one version of the truth in terms of partner expectations relating to student volumes.
• Collaborate with each partner and our internal teams to implement an effective governance structure to drive the delivery of the key account.
• Provide ongoing support and guidance to partners, communicating and collaborating effectively with them to achieve defined goals.
• Provide market insights and thought leadership as part of Study Group’s ‘value-add’.
• Enable and support the product team with the delivery of an annual portfolio review to ensure all product remains competitive, relevant, and current.
• Track partner performance metrics and KPIs, identifying opportunities for improvement and implementing strategies to maximise growth and profitability.
• Identify and pursue new business opportunities within partner organisations.
• Grow the accounts in line with contractual obligations and/or partner expectations.
• Act as a liaison between partners and internal teams, advocating for partner needs and priorities, and becoming the ‘voice of the partner’ in Study Group.
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats within the University partner ecosystem.

ABOUT YOU  

• Proven experience in partner management, account management, or sales, preferably in the Education industry.
• Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
• Assertive decision-maker with ability to hold multiple teams accountable to deliver to a defined set of KPIs.
• Strategic thinker with a track record of driving results and exceeding targets.
• Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in CRM software and other relevant tools for partner management and reporting.
• Knowledge of sales and marketing principles and practices

ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.