Readiness Check Lead

Contract type: Full time 

Location: Noida 

JOB OVERVIEW

The Readiness Check Lead role is responsible for delivering a wide range of Admissions Services aimed at supporting applicant conversion across the International Study Centre (ISC) network, Online Digital Learning Hub (OLDH), and Direct Admit Network. The primary goal is to provide a best-in-class admissions experience that aligns with our company’s strategic objectives.

ABOUT THE ROLE

• Overseeing the proactive booking of the above services, to ensure students receive their appointment within agreed SLAs and to ensure workload is spread fairly across the wider team.
• Assisting Line Manager with the operation of quality management protocols to ensure interviews are completed in line with the prescribed guidelines and KPIs.
• Interviewing applicants in line with the provided framework and instructions, to evaluate their credibility and motivation for applying.
• Make informed decisions regarding applicant’s suitability based prescribed guidance.
• Capturing and providing feedback that is factual, useful and in line with company expectations.
• Capturing of relevant information to support the interview process, in particular feeding back issues and trends to management and key stakeholders.

• Provide administrative support primarily to the Student Readiness, Admissions and Visa Compliance teams.
• Operate a suite of administrative processes, including the collation of interview data, document assessment (financial documents, academic transcripts, and SELT certificates), Position Description inputting of attendance data, and creation and release of English language test account details.
• Undertake additional duties as required by the Central Student Administration Manager

• To stand-in for line manager with delegated duties as required, during periods of line manager absence

ABOUT YOU

• University Degree in any field.
• Senior Admissions Specialist & Senior Key Account Executives are eligible to apply.
• Experience working with international students or in international education (desirable)
• Experience talking to customers via telephone (essential) 
• Experience guiding, training and mentoring. (desirable)
• Experience working in an administration or coordination role (essential).
• Advanced written and verbal communication skills (essential)
• Competent user of MS office, especially Excel and Outlook (essential)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.