Contract Type: Full Time, Fixed Term till 31/08/2027

Location: Guildford, University of Surrey International Study Centre

Salary: up to £26,520 per annum

The Progression & Engagement Coach’s role is to support students’ progression needs both face-to-face and online, and to work closely with the Senior Progress & Transition Coordinator and the academic team to monitor students’ achievements and implement interventions for successful progression to the University of Surrey.

The post holder will be responsible for the delivery of tutorial sessions, 1-1 support and guidance, establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to our partner university. This will require excellent people skills, a good level of administrative ability and initiative. 

ABOUT THE ROLE

• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.   
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.  
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.   
• Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately recorded.            
• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.   
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.   
• Track VLE analytics and gather data on work completion to identify gaps and actions for students.  
• Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of students welfare.  
• Ensure student records are kept up to date and are accurate. 
• Support the organisation and delivery of wellbeing, enrichment, transition events. 
• Dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions,
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods 
• To carry out any duties, as reasonably required by the Senior Leadership Team

ABOUT YOU

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently
• Supporting students in an educational context 
• Experience of creating engaging content and delivering workshops or similar 
• Experience of working collaboratively with external partners to facilitate activities and engagement 
• Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms 
• Working in a regulated environment 
• Working in customer service

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

ORGANISATION COMPLIANCE

For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.