Senior Wellbeing and Engagement Co-Ordinator

Contract type: Full Time (37.5 hours) – Permanent

Location: Kingston upon Thames, Kingston International Study Centre.

Salary: £30,000 per annum

To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Student Wellbeing & Engagement  Officers.  You will play a vital role in achieving the delivery of the best possible student experience.

ABOUT THE ROLE

• Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping
• Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers.
• Ensure the safeguarding of students in line with Study Group policy and standard operating procedures.
• Act as Designated Safeguarding Lead (or Deputy where the Student Experience Leader is the DSL) and monitor the escalation phone on a rota basis.
• Monitor student whereabouts and coordinate the procedure as required.
• Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed.
• Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate.
• Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions.
• Use data within year and end of year to identify enhancements to welfare and learning support and drive forward these changes
• Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required.
• Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom.
• Maintain the Wellbeing and Welfare section on the online Virtual Reception.
• Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students.
• Coordinate and motivate the Welfare and Enrichment Officers to contribute to ensuring the best possible student outcomes and student experience.
• In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.

ABOUT YOU

• Bachelor degree (or equivalent experience) 
• Administration or management training or qualification 
• Higher level safeguarding training 
• Line management of staff 
• Supporting students in an educational context 
• Working to develop, build and maintain the Student Experience 
• Working in a regulated environment 

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.