Quality and Progression Manager
Singapore, Singapore
Full Time
Manager/Supervisor
Contract Type: Full-time, Permanent
Location: Singapore
The Quality and Progression Manager supports the Partner Liaison and Operations Director and the Compliance, Quality and Progression Associate Director to manage existing business partnerships with Rest of World (RoW). It provides progression and welfare support to the Partner Students as required by the contract and provides guidance in ensuring quality assurance is appropriate for Study Group and the local regulations.
This role works seamlessly with the Compliance, Quality and Progression Associate Director, Academic Manager and the Operations Manager for existing business partnerships, with oversight from the Partner Liaison and Operations Director to enable the working model to operate effectively. It provides coaching and BAU advice to a partner delivery team and supports progression processes and student welfare training and induction and guides on at risk students. It supports and facilitates maintaining program quality, and monitoring student progression of partner programmes, such as Bellerbys, DLC, IY1. It supports the UK Quality team to ensure RoW partner quality system is aligned and up to date.
ABOUT THE ROLE
Quality Assurance
- Leads quality assurance for existing partnerships as part of the BAU team to enable the working model to operate effectively, whilst collaborating with the Academic Manager and the Operations Manager.
- Supports and enables the Study Group Quality System to be fully implemented.
- Supports the Partner Liaison and Operation Director and the Compliance, Quality and Progression Associate Director to ensure the signed contract outcomes are being delivered.
- Supports all aspects of partner delivery and facilitates a sound student experience and strong student outcomes.
- Supports periodic audits by internal departments and external authorities.
- Coaches and provides updated training and induction to progression and welfare staff at delivery partners.
- Advises delivery partner staff about student university applications as part of BAU and works collaboratively with the BAU team and leadership team when the requirements/processes change.
- Supports and facilitates student applications and advises on how to correctly submit via UCAS and ensures key deadlines are met, and coaches the partner to improve their knowledge in this area.
- Manages articulation arrangements with university partners.
- Ensures that documentation relating to student welfare and progression is up to date and in line with the ISC network.
- Builds and maintains effective working relationships with partners.
- BAU contact for existing partner institutions, addressing inquiries and concerns.
- Maintains a constructive relationship with partners and resolves quality and progression issues respectfully.
- Builds and maintains effective working relationships with partners. Willingness to engage with parents and students.
- External relationships include effective relationships with the progression universities.
- Establishes and maintains effective internal working relationships and credibility with colleagues.
- Speaks and writes fluently and persuasively, adjusting style and approach to optimize outcomes.
- Essential: Relevant undergraduate degree in education or business, or similar.
- Essential: Quality Assurance qualification in education sector, or relevant experience.
- Desirable: Postgraduate qualification in business administration or education, or similar.
- Experience of supporting compliance frameworks and managing quality assurance systems in the education sector.
- Extensive knowledge of admissions systems, such as UCAS.
- Comprehension of quality assurance frameworks and their application with skills and experience.
- Understanding of cultural considerations of a large tertiary organisation and the wider political environment.
- Capable of understanding educational products and stakeholder needs such as the community, business, and professional
- Broad knowledge of the international context of higher education and the business, government and industry context in which students/graduates will study, e.g. China, UK, SE Asia, ANZ, USA.
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
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