Head of Progression and Transition

Contract Type: Full-time (37.5 hours), Permanent

Location: Stockton-on-Tees, Durham International Study Centre

Salary: £35,000 starting salary (depending on experience)

INTERNAL CANDIDATES ONLY - CLOSING DATE 28/10/2025

To be part of the Student Experience Team and be responsible for coordinating student progression, support and transition activities within the centre. The post holder will be operationally managed by the Deputy Centre Director for Student Experience and will be responsible for the operational management of the Progression Coordinator and Progress & Engagement Coach roles.  You will play a vital role in achieving the delivery of the best possible student experience.

ABOUT THE ROLE

Progression & Transition

• Responsibility for the provision of progression and transition support within the centre and the related administration and secure record-keeping.
• Track VLE analytics and gather data on work completion to identify gaps and actions for students. 
• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.  
• Liaise with the Student Outcomes Team to record student data on attendance, engagement, and interventions and monitor to measure impact. 
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.  
• Liaise with Partner University departments to create transition activities and opportunities to become members of the University’s community.
• Collaborate with the wider Student Experience Team and Subject Leaders to organise and facilitate progression, enrichment and engagement activity and employability.

Management

• Coordinate and motivate the Progression & Engagement Coaches to contribute to ensuring the best possible student outcomes and student experience.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Progression Strategy and standard operating procedures through the Progression Communities of Practice Meetings.

Quality Assurance

• Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
• Contribute to the production of the relevant parts of the Annual Monitoring Report.
• Contribute to governance committees and groups as required.
• Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to progression, transition and the Student Experience & Wellbeing Strategy.
• Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression.

General

• To assist in organising and delivering student induction, transition and enrichment activities.  
• To deal with general student queries – face to face, by email and phone. 
• To foster productive relationships with internal and external stakeholders. 
• Any other duties as required by the Student Experience Leader or Centre Director.   

ABOUT YOU  

• Bachelor degree (or equivalent experience)
• Administration or management training or qualification
• Higher level safeguarding training
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

Performance-focused, team player

• Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance
• A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting
• A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work 
• Ability to work collaboratively within a team and across functional areas, adopting a flexible working style

Organisation and planning

• Good time management 
• Ability to prioritise work 
• Ability to organise events/activities/projects 
• Forward thinking and planning
• Taking into consideration the context in which we work

Data and IT

• Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
• Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change

Attention to detail and consistency

• Following agreed policies and procedures 
• Diligent record keeping 
• Understanding the implications of you and your team's work in the wider context of the ISC and externally 
• Ability to understand other team's functional areas

Problem solving

• Ability to solve problems by thorough investigation
• Gathering of relevant information to aid good decision making
• Ability to consider potential issues and put measures in place to deal with implications

Interpersonal and customer service skills and experience

• Active listening skills 
• Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, internal and external 
• Cultural appreciation and empathy skills 
• Customer service skills and experience 
• Pleasant and professional manner
• Ability to build strong working relationships with internal and external colleagues

Supervision/Team Leading

• Experience of leading a team or the supervision of a suitably complex task or project, which achieved a successful outcome
• Experience providing feedback to another person about their performance, which achieved a positive improvement
• Experience in HR duties, such as delivering training and/or taking part in the recruitment process
• Experience of making judgements on support requirements with the ability to choose an approach that coordinates the workload within the team
• Ability to complete complex processes independently and to manage the Student Support Team to follow instructions to achieve key deadlines
• Ability to delegate activities and take responsibility for overseeing the successful completion

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.
We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.