Student Support Officer- Student Attendance and Enhancement

Contract type: Full Time (37.5 hours) – Permanent

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to £ 23,424.63 per annum
 
We are looking for an enthusiastic and proactive individual to support student record management and student events. This is a fast-paced environment, and the successful applicant will have excellent attendance to details as they will be required to ensure the accuracy of students’ records and possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team in an international environment.

ABOUT THE ROLE

• Monitor student attendance daily in collaboration with the Student Experience Coordinator – Student Data & Enhancement.
• Maintain and update the student attendance database weekly, adhering to Centre and UKVI requirements.
• Run relevant reports from Study Group systems to monitor student attendance.
• Ensure registers are fully complete to enable effective attendance monitoring.
• Collaborate with the Student Experience Coordinator to identify students not engaging with the Centre Attendance Policy.
• Keep the progression database up to date and provide it to relevant stakeholders in a timely manner.
• Explore new opportunities for progression-related activities within the Centre.
• Assist in planning and delivering student induction and progression weeks for various intakes.
• Oversee BeSocial events to ensure high levels of student engagement.
• Address general student inquiries.
• Foster productive relationships with internal and external stakeholders.
• Produce student letters upon request.
• Collaborate with other teams to ensure smooth student enrollment processes.
• Update and maintain student details on central databases, including contact information, visa/passport details, and sponsorship information.
• Perform any other duties required by the Head of Student Experience.

ABOUT YOU

• GCSEs at Grade C/Grade 4 or above, including Maths and English, or equivalent/higher qualifications.
• Experience in events coordination.
• Experience working in a fast-paced, pressurized office environment.
• Experience in a Higher Education (HE) or Further Education (FE) environment (Desirable).
• Experience working with international students (Desirable).
• Strong coordination and organizational skills with attention to detail.
• Proficient administrative and IT skills.
• Effective communication skills with a wide range of people to achieve successful outcomes.
• Strong time management skills with the ability to meet deadlines, work independently, and take initiative.
• Understanding of safeguarding and promoting the welfare of children and vulnerable adults (Desirable).

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.