Senior Wellbeing and Engagement Coordinator

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Contract type: Full Time (37.5 hours) - Permanent 

Location: Glasgow, Strathclyde International Study Centre

Salary: up to £32,000 per annum

To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Student Wellbeing & Engagement Officers.  You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role

ABOUT THE ROLE

• Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping
• Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers.
• Ensure the safeguarding of students in line with Study Group policy and standard operating procedures.
• Act as Designated Safeguarding Lead.
• Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed.
• Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions.
• Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom.
• Maintain the Wellbeing and Welfare section on the online Virtual Reception.
• Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students.
• In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience.
• Facilitate, encourage and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.
• Support local awareness raising of safeguarding and safeguarding practices and procedures.
• Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
• Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to student welfare and the Student Experience & Wellbeing Strategy. 
• Analyse data and feedback from a wide variety of sources to monitor impact relevant to student welfare support.

ABOUT YOU

• Bachelor’s degree or equivalent experience demonstrating independent working and critical thinking. 
• Administration or management training or qualification. 
• Advanced safeguarding training, or willingness to undertake the necessary qualification to serve as Designated Safeguarding Lead.
• Experience supporting students in an educational context
• Working in a regulated environment 
• Proven ability to develop, enhance, and maintain the student experience (desirable)
• Line management of staff (desirable)
• Ability to structure work to support student welfare and progression, while generating innovative ideas for improvement
• Strong understanding of student support activities
• Ability to work collaboratively across teams with a flexible approach
• Excellent time management and prioritisation skills
• Ability to plan and organise events, activities, or projects effectively
• Forward-thinking approach, considering the wider operational context
• Adherence to agreed policies and procedures
• Accurate and well-organised record keeping
• Strong IT and data management skills, including proficiency in Excel, Outlook, PowerPoint, and Word, with a willingness to adopt new technologies
• Ability to extract, manipulate, and analyse data for reporting and decision-making
• Active listening and excellent communication skills (written and verbal) for diverse stakeholders
• Cultural awareness and empathy in all interactions
• Professional and approachable manner with a focus on delivering outstanding customer service
• Ability to build and maintain strong working relationships internally and externally
• Strong investigative skills to identify and resolve issues
• Ability to gather and analyse relevant information for effective decision-making
• Proactive approach to anticipating potential challenges and implementing preventive measures

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
 
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